At SmartTrainr, we are committed to ensuring a positive and transparent learning experience for all our users. Please take a moment to review our refund policy:
- Eligibility for Refund:
- Refunds are only applicable within the first 30 days of your course purchase.
- To be eligible, you must not have completed more than 2% of the course.
- How to Request a Refund:
- To initiate a refund, please contact our customer support team at refund@smarttrainr.com within the eligible timeframe.
- Provide your order details and a brief explanation of the reason for the refund request.
- Refund Processing Time:
- Once your refund request is received, our team will review it promptly.
- Approved refunds will be processed within [Z] business days.
- Non-Refundable Items:
- Certificates or credentials earned during the course are non-refundable.
- Refunds are not applicable to courses that have been completed or partially completed.
- Exceptional Circumstances:
- In certain cases, such as technical issues or course unavailability, SmartTrainr may offer refunds at its discretion.
- Payment Method:
- Refunds will be issued to the original payment method used during the purchase.
- Contact Us:
- For any questions or concerns regarding our refund policy, please reach out to us at refund@smarttrainr.com. We are here to assist you.
SmartTrainr reserves the right to update or modify this refund policy at any time without prior notice. Please check this page periodically for any changes.
Thank you for choosing SmartTrainr. We value your trust and are dedicated to providing a seamless and fair refund process for our learners.